Welcome To PromiseCare
EZ-NET Provider Portal
Provider Portal Access
Log in to manage authorizations, review claims activity, and access provider resources.
Welcome to the provider portal for Nivano Physicians and PromiseCare Medical Group. Please be advised that the contact for Nivano members has not changed. Please continue to contact the Nivano Customer Service Center at 916-407-2000 for assistance with Nivano members.
Important Notice: Claims Appeal Submission
All claims appeals must be submitted by paper. We apologize for any inconvenience and appreciate your understanding.
Please mail to:
Claims Department
ATTN: Provider Disputes
890 W. Stetson Ave.
Hemet, CA 92543
Electronic Claims Submission
Nivano Physicians
Office Ally Payer ID: MBA01
Claims Address: 890 W. Stetson Ave. Hemet, CA 92543
PromiseCare Medical Group
Office Ally Payer ID: HCMG1
Claims Address: 890 W. Stetson Ave. Hemet, CA 92543
If you are unable to find an EOB, please contact Customer Service at 951-791-1111 ext. 1278.
Expedited / Urgent Request Guidelines
CMS defines an expedited or urgent request as a request in which waiting for a decision under the standard time frame could place the member's life, health, or ability to regain maximum function in serious jeopardy. Contracted providers should submit requests in accordance with CMS guidelines to allow for organization determinations within the standard turnaround time, unless the member urgently needs care based on the CMS definition of an expedited or urgent request.
Affirmative Statement
Utilization Management decision-making is based only on appropriateness of care and service and the existence of coverage. The delegate does not specifically reward practitioners or other individuals conducting utilization reviews for issuing denials of coverage. Financial incentives for Utilization Management decision-makers do not encourage decisions that result in under-utilization.
Confidentiality Notice
The protected health information contained on this website is highly confidential. The contents of the website are intended for the exclusive use of authorized providers of Nivano Physicians. It is to be used only to aid in providing specific healthcare services. Any other use is a violation of Federal Law (HIPAA) and will be reported as such. If you are not the intended user, any dissemination, distribution, or copying from this website is strictly prohibited.
Portal Update
The provider portal features an updated layout. All the same core functions remain available in a simpler format. To access authorizations, claim status, and related tools, use the portal login above.
If you need to verify eligibility, please use the patient's health plan website.
Provider Resources

NEW USER REQUESTS
Historical Lookup
Use the Legacy Nivano Portal to lookup EOBs for dates prior to 09 December 2023